What happens after I place my order?

For on-demand deliveries, once an order is placed, the nearest courier to the recipient’s address is notified and dispatched immediately to ...

How can I cancel my order?

An order can only be canceled if it hasn't been picked up by the courier or isn't already on its way for delivery. If you need to cancel aft...

My recipient got the wrong order. What do I do?

If the recipient received the wrong product for the selected category, please reach us at support@gesture.vip. Be sure to include the email ...

Why was my order cancelled?

If Gesture can't find a courier for your order, we'll issue a full refund and our customer service will contact you. Any issues with your or...

Where is my order history?

All previous Gesture orders can be viewed by clicking on “Orders” at the bottom of the app.

I’m not receiving receipts or emails.

Please double-check that your email address is entered correctly. If you have confirmed your email and have not unsubscribed from our emails...

Can I change my product after the order is placed?

Should you need to make any changes to your order, please feel free to reach out to us at support@gesture.vip. However, please be advised th...

Forgot to Apply Promo Code

Unfortunately, once your order is placed, we are unable to apply a promo code to that transaction.  However, you can save it for your n...

My Smart Send/G-Link recipient hasn't added their delivery details.

If you've requested delivery by Smart Send or G-Link, and your recipient hasn't added their delivery details, Gesture's Customer Support tea...